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From Evaluations to Upgrades,
Here Are Some FAQs



Evaluating Event Archiver ®

Q: It the evaluation version of Event Archiver fully functional?

A: Yes, it is fully functional for managing the logs of up to 50 machines, and it does time out in 30 days.

Q: I've installed your product, but am having some difficulties getting scheduled log archives to take place. We have tight security policies in our organization, including atypical registry settings. Could this be causing the problem?

A: Yes it could. Please visit www.doriansoft.com/support and complete a support request to obtain a list of registry keys to which the Event Archiver Service must have access.

Q: Do I have to install clients to each workstation/server I collect event logs from?

A: No. Event Archiver manages all logs remotely, and no client installation is required. This greatly simplifies deployment time. In some environments, such as networks consisting of multiple sites separated by WAN links, multiple installations of the software at each site is recommended.

Q: What kind of tech support does Dorian Software offer?

A: We offer pre- and post-purchase support via form-based email as well as more advanced support service options that are available at the time of your purchase. For more information on those, visit our Sales Center.

We respond to inquiries within 48 hours. Whether you are an existing or potential customer, for the fastest service, simply visit our Support Center at www.doriansoft.com/support. Part of Dorian Software's Patented Total Event Log Management Solution Event Analyst for Log Reporting and Filtering Event Rover for Log Viewing, Mining, and Forensics Event Alarm for Log Monitoring and Notification Dorian Software's Total Event Log Management Solution for Windows Logs and Syslogs Dorian Software for Windows Event Log Management, SEM, and Security Event Management



Purchasing Event Archiver

Q: I have event logs from 20 servers and 100 workstations that I want to archive. Event Archiver however runs on only my machine. How many licenses do I need?

A: Event Archiver is licensed per server and/or workstation from which logs are being archived. Therefore, you would need 20 server licenses and 100 workstation licenses.

Q: Must I wait for a CD to arrive by mail?

A: No need to wait. Just activate your evaluation version. Consult the email sent to you following your purchase or take a look at the help file for more information.

Q: Do you offer an upgrade service?

A: Yes, the upgrade service is available at the time of purchase, and is only 20% of your total purchase. This will enable you to upgrade Event Archiver for a period of one year from your purchase date.



Registering Event Archiver

Q: I've purchased Event Archiver, now how do I activate my software?

A: Consult the email sent to you following your purchase or take a look at the help file for more information. Activation of the software is performed via the Help Menu->Register Event Archiver item. For systems requiring activation without access to the Internet, email sales@doriansoft.com for special instructions on how activation should be accomplished



Upgrading Event Archiver

Q: Do you offer an upgrade service?

A: Yes, the upgrade service is available at the time of purchase, and is only 20% of your total purchase. This will enable you to upgrade Event Archiver for a period of one year from your purchase date.

Q: I have an active support service - how do I request an upgrade?

A: Have your service number ready, and go to www.doriansoft.com/upgrade.

Automate management of Windows event logs, security events, and log files or data
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Dorian Software Creations - Network Security, Windows Event Log and Syslog Management, and Enterprise Administration With UltraAdmin.

Dorian Software Creations, Inc.
Phone 678.222.3443 | Toll Free 1.866.682.3646 | Fax 413.647.8727
Email sales@doriansoft.com

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Copyright © 2000-2008 Dorian Software Creations, Inc. All rights reserved. Event Archiver, Event Rover, Event Analyst, Importer and Event Alarm are trademarks or registered trademarks of Dorian Software Creations, Inc. Windows, Microsoft Windows NT, Windows 2000, Windows 2003, Windows Vista, Windows Server 2008, Microsoft Access, Microsoft SQL, and Active Directory are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. All other trademarks are the trademarks of their respective companies.

Automate management of Windows event logs, security events, and log files or data
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